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Use the information below to access your hosted email account and configure your email accounts in Microsoft Outlook or Outlook Express.
Important: The following settings are known to cause problems with Internet Security and Firewall Programs. This is for advanced users only. Please use your ISP's SMTP settings if you are not familiar with making changes to your Security/Firewall programs. You must add port "8889" to your Firewall allow list and you must use the "Permit All" settings on you Security program for Outlook or the settings below will render you email program inoperable.
A common issue currently with Internet Service Providers is that they block port 25. This is the port that an email program uses to send email messages. They do this to try to reduce the spam that is generated directly from their customers.
Symptoms
- Unable to send email messages all of the sudden. However, messages are still received.
- Getting one of these two errors:
- The connection to the server has failed. Account: 'Your Name', Server: 'mail.EXAMPLE.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E
- Task 'Account Name - Sending' reported error (0x80042109) : 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
Instructions - Alternate SMTP Port for Outlook XP or 2003: |
| Step 1: |
Launch Outlook. On the main screen, click on Tools in the main toolbar menu. |
| Step 2: |
Select Email Accounts... from the drop-down menu. |
| Step 3: |
Select the View or change existing email account option under "Email" section of in the "Email Accounts" dialog box. Then click Next. |
| Step 4: |
On the "Internet E-mail Settings (POP3)" page, click the More Settings button. |
| Step 5: |
On the "Advanced" tab, on the "Internet Email Settings" dialog box. Here you will see the port settings for both incoming (POP3/IMAP) and outgoing mail (SMTP). By default the SMTP port if probably set to 25. |
| Step 6: |
Select the number displayed next to "Outgoing server (SMTP)" and change it to 8889. |
| Step 7: |
Click Next and then Finish to close the "Email Accounts" dialog box and save your changes. |
Instructions - Alternate SMTP Port Setup for Outlook Express, Outlook 97 or 2000: |
| Step 1: |
Launch Outlook/Express. On the main screen, click on Tools in the main toolbar menu. |
| Step 2: |
Select Accounts from the drop-down menu. |
| Step 3: |
Select Mail tab on the "Internet Accounts" dialog box, and select the email account to be SMTP-suthenticates and click the Properties button. |
| Step 4: |
On the "Advanced" tab, you'll see the port settings for both the incoming (POP3/IMAP) and outgoing mail (SMTP). By default, the SMTP port is probably set to 25. |
| Step 5: |
Select the number displayed next to "Outgoing server (SMTP)" and change it to 8889. |
| Step 6: |
Click OK to close the "Account Properties" dialog box. |
| Step 7: |
Click Close to close the "Internet Accounts" dialog box and save your changes. |
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